Popeyes Louisiana Kitchen

I had a terrible experience. The lady taking my order had an attitude from the start. They didn’t have wraps, so I ordered a 12-piece bone-in wing (BBQ and Sweet Chili). When I got my food, there was no sauce on the wings at all. I also asked for ranch and was told they didn’t have any. The service was unprofessional, the food was not prepared as described, and overall this place is run terribly

There should definitely be a zero stars option. This place is a joke. I placed an order for my kids dinner, via the app. I ordered 5 items, a 6 pc wing meal, chicken sandwich, biscuits, and a 3 pc tender combo. The total was $32.38. This was dinner for just 2 of my kids, because the other 2 don't like Popeyes food. I go in to pick it up, and am told they don't have any wings or fries. Then she says they also don't have chicken sandwiches. Well, that's over half my order, so I asked if she could just cancel it and refund the order. She tells me that they can't access it, and I just have to cancel it on the app. So I go out to my car, and try to do just that. Only, there's no option anywhere to cancel my order. So I hit the "help" button. After some back and forth with the chatbot, I'm told that you can't cancel or change an order once it's placed. So I go back in to see if I'm doing something wrong. Lemme tell ya, I've never met ppl less willing to help than that cashier and manager. Not only were they no help, and had an oh-well attitude, but they acted like I was inconveniencing them. They didn't even offer to give me something as an alternative. Basically they don't have the items I ordered, and they can't give me my money back. Excuse me, but something just isn't right there. How are these ppl still in business? So I ask for the customer service number. Again, the cashier acted like it was a huge inconvenience, so she called the manager again. She comes back to the counter with an attitude, and tell me they don't have a customer service number. After I informed her that it was impossible, she shows me an 800 number on the receipt. When I call that number, it's not in service. At this point, I'm so done with this crap. I've already looked up an email, and tomorrow I will be going to the company that actually owns that particular "restaurant" (luckily it's local), to find out what the deal is. What kind of place can't refund an order? Is that the truth, or is there something else going on in this location? Either way, ppl are getting ripped off. This will be the absolute last time that I order from here, and I'll be spreading the word.

I usually love Popeyes but this is the 8th time I’ve gone and they have messed up my sides and I’ve either had to go back to get what I ordered. The service is better than expected based on a lot of reviews I have seen but tired of missing out on mashed potato’s or Mac and cheese if I just wanted chicken strips I’d go to McDonald’s