Popeyes Louisiana Kitchen

There should definitely be a zero stars option. This place is a joke. I placed an order for my kids dinner, via the app. I ordered 5 items, a 6 pc wing meal, chicken sandwich, biscuits, and a 3 pc tender combo. The total was $32.38. This was dinner for just 2 of my kids, because the other 2 don't like Popeyes food. I go in to pick it up, and am told they don't have any wings or fries. Then she says they also don't have chicken sandwiches. Well, that's over half my order, so I asked if she could just cancel it and refund the order. She tells me that they can't access it, and I just have to cancel it on the app. So I go out to my car, and try to do just that. Only, there's no option anywhere to cancel my order. So I hit the "help" button. After some back and forth with the chatbot, I'm told that you can't cancel or change an order once it's placed. So I go back in to see if I'm doing something wrong. Lemme tell ya, I've never met ppl less willing to help than that cashier and manager. Not only were they no help, and had an oh-well attitude, but they acted like I was inconveniencing them. They didn't even offer to give me something as an alternative. Basically they don't have the items I ordered, and they can't give me my money back. Excuse me, but something just isn't right there. How are these ppl still in business? So I ask for the customer service number. Again, the cashier acted like it was a huge inconvenience, so she called the manager again. She comes back to the counter with an attitude, and tell me they don't have a customer service number. After I informed her that it was impossible, she shows me an 800 number on the receipt. When I call that number, it's not in service. At this point, I'm so done with this crap. I've already looked up an email, and tomorrow I will be going to the company that actually owns that particular "restaurant" (luckily it's local), to find out what the deal is. What kind of place can't refund an order? Is that the truth, or is there something else going on in this location? Either way, ppl are getting ripped off. This will be the absolute last time that I order from here, and I'll be spreading the word.

Terrible. Waited about 10 minutes for blackened chicken (and I ordered ahead), just to have them not put the chicken in the bag. Paid extra for Mac and cheese and got 1/2 a serving . When I called manger was less than helpful

This location has had issues for years. I keep giving chance after chance, but every time I'm disappointed. The staff is horrible. Rude, careless, and more worried about their side conversations than actually taking care of customers. Avoid the drive through at all costs if you dont want to repeat your order 3-4 times because the person on the other end says "huh?" after everything you say. Even after repeating your order, don't expect to recieve what you asked for. I get a 3 piece tender with cole slaw, sweet heat, and a sweet tea. That's my order. Every time. It never fails that i get parked "while we're waiting on your tenders". 5-10 minutes later, I recieve cold tenders, fries, BBQ sauce, and a biscuit so hard you can break a tooth. There's no point going in and talking to anyone. They dont care. They look at you like you have 3 heads and never take accountability for their screw ups. Corporate would do well to shut this location down and do a total rehaul. At this point, it feels like they train their new people to be rude (I mean, how else do you have the same issue with a revolving door of staff at the same location?) so a revamp from the ground up is absolutely necessary. My visits were already 6-9 months between, but I won't waste another penny here. I'll drive up to Salisbury if i want Popeye's that bad.