Smith Island Baking Company

I purchased a red velvet cake to get delivered to my sister in law and her husband during some rough times for them. delivery happened on time and as expected, but had a little glitch on the website where it showed my order cancelled. I sort of freaked out and called the number on the site. Brian answered almost immediately and even though shipped 400 cakes that day(!!!!) took time to talk me through what happened and wanted to make 100% sure I was happy and taken care of, he even texted me tracking info and wished us a happy thanksgiving... thats the type of customer service you don't always see these days. I wish I lived close by so I could visit in person(I'm in FL), but their delivery and customer service is outstanding. I will absolutely be ordering more from them in the future. oh and my family LOVED the cake, the best they said they have ever had.

2022:
I Had pre-ordered the birthday package and sent it to myself in SW Ohio and it arrived on the date I specified exactly.(I gave a 1.5 week notice) It was packaged 100% perfect and everything was frozen and intact. It was a Styrofoam cooler with dry ice packed with a nondescript overbox. Price was a bit high but worth it. The only weird thing is it's made in Crisfield, not Ewell. Close enough though, still 100% great experience. The package included 4 pints of the ice cream, the original large cake, candles and chocolates. The reason I ordered this cake was their 100% guarantee, made me feel safer in my decision. I really need to get back to the island, but this time the taste of the island came to me. What a great birthday it was, it truly made my year!

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2023: This time I ordered the Double Chocolate Raspberry cake. It came on time and in perfect condition again. Ice cream was frozen and hard, everything was good. The Old Bay ice cream was interesting. Hmmm. I included some photos.

Stopped in to pick-up cakes for a holiday celebration. Everything was excellent! I will definitely order again, but will probably use the delivery system offered. Unique and delicious baked goods.